RCOE Sales Manager Job Description 

Sales management layer accountable for delivery of contracted results within a territory/geography. 

Job Description: 

• Build, motivate and mentor a highly functioning inside sales team & licensing associates to lead and drive sales conversations; hire new Sales Agents / Licensing associates; typical team size of 10+ employees. 

• Lead team members through example. Lead and coach team members through strong call coaching of their customer sales calls, demos, and experience sessions over teams. 

• Lead team to meet and exceed monthly, quarterly, and annual team targets. 

• Coach sellers and ensure every seller meets productivity targets monthly. Document coaching outcome and agreed next actions. 

• Coach sellers and ensure every seller passes qualified Opportunities to the right channels at sufficient sales stage. Document coaching outcome and agreed next actions. 

• Accurately assess risk and identify exceptional performance plans in weekly reviews with senior management and with the agents. 

• Drive operational excellence of key center metrics such as pulling leads, conversion rate, pipeline, velocity, and accuracy. 

• Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles. 

• Assess team capability & build talent pipelines where needed. 

• Spend time weekly coaching and observing the team both on methods of improving operational metrics and on their overall approach in building deep customer trust. 

• Empower your teams to spend more time with customers and partners by removing productivity blockers & unnecessary rhythms. 

• Spend time learning your team’s capabilities & actively build talent pipelines. 

• Ability to design and set productivity and sales targets/quota in line with market trends and program requirements. 

• Ensure the rhythm between renewal specialists and licensing associates. 

• Ability to work as part of a team – work in partnership with Quality coach and/or Readiness Managers to improve agent performance.