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This job is about being a Senior Manager in Client Success at a top telecom company. You’ll manage projects and keep clients happy. You might like this job because you enjoy collaborating, improving processes, and ensuring client satisfaction!
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
Job Title:
Senior Manager, Client SuccessJob Description
Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco clientKey Job Functions:
- Project Management
- Effectively manage projects through all phases, with support from team members
- Collaborate effectively with project team members across functions
- Coordinate with and manage the output of vendors/ external partners
- Perform quality control functions on survey/research data, ensuring minimal/no errors
- Drive operational process improvement and innovation
- Client Management
- Proactively provide updates and constantly communicate with clients on program status for continued engagement
- Provide ongoing consultation to clients
- Contribute to best practice development and download of best practices to clients
Location:
MYS Kuala Lumpur - HSBC Bank Malaysia BerhadLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
