Job Description

Summary

The potential candidate is responsible for managing and growing a portfolio of B2B customers through proactive engagement, solution-based selling, and disciplined account governance. This role partners closely with Service Line teams, Pre-Sales, and Operations to support client needs, drive revenue growth, and deliver an exceptional customer experience across all assigned account

Description

Key Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
• Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
• Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
• Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
• Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
• Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
• Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
• Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
• Support escalation handling, service reviews, and customer success engagements where required.

Requirements

• Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
• Local Malaysian only
• Strong English comprehension, business writing ability, and confident communication skills (verbal and written).
• Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.
• Strong presentation skills; able to articulate value propositions clearly and professionally.
• Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.
• Comfortable working with sales processes, CRM systems, and productivity tools.
• A self-starter with strong accountability, resilience, and results-driven mindset.

Job Requirements