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This job is all about helping customers feel happy and understood! You might like this job because you’ll build real relationships, solve problems, and ensure customers love the products. It’s a great chance to make a positive impact every day!
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Summary
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.Description
- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Experience Level
0 - 10 Years of Experience
Company Profile
