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This job is for a Customer Success Specialist who speaks Mandarin and Cantonese. You might like this job because you get to help clients thrive with hiring solutions and build meaningful relationships across various industries!
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Full-Time
few days ago
Job Description
Job Title:
Specialist, Customer Success (Mandarin + Cantonese Speaker)Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions.The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving client engagement toward Learning Center and managing troubleshooting. It’s an exciting role as you will work with new and existing customers as they embed products into their talent acquisition strategy. The customers will range across verticals and industries.
Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
Deliver customer value through ensuring customers are successful with Hiring (product) in terms of adoption, onboarding, usage, utilization and engagement
Responsible for actioning Sales-triggered customer support requests (“Calls to Action” aka CTAs)
Maintain a deep understanding of products and scaled self-serve resources to effectively guide customers on best practices
Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the Hiring platform
Track and record customer activity in a timely manner in systems of record (e.g.,CRM system)
Help triage troubleshooting tickets
Proactive outreach to customers poor performance such as low account utilization and product usage and scheduling of consultations to improve their utilization of the platform by coaching them on best practices
Requirement
Local Malaysian
Strong communication skills in both English and Mandarin are required.
1–2 years of relevant experience in Customer Success, IT Sales, or SaaS industry.
Proven ability in handling outbound calls and engaging prospects.
Strong client-facing experience, with proven ability to build and manage customer relationships.
Good communication and problem-solving skills with the ability to handle customer queries effectively.
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
English (Required), Mandarin (Required), Yue (Cantonese)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
