Job Description

Summary

Description

You Will

• Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable

• Work within dedicated territory for established client

• Provide accurate weekly/ monthly/ quarterly sales forecast

• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements  

• Successfully promote products or services for established client  

• Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value  

• Utilize data to identify ‘at risk’ and adoption opportunities

• Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage

• Manage external competitive pressures and effectively handle objections to retain customers or win new customers

• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

• Ensure high level of professionalism during all interactions with customers and prospects  

• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met  

• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

• Other duties, as assigned and necessary

You Have

• Bachelor’s degree preferred  

• 3-4 years of experience working in a sales capacity preferred

• Prior success in achievement in individual and/or team sales quota/goals

• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships  

• Prior experience in high volume calling strongly preferred

• Demonstrated aptitude and success to learn and optimize new technology and data  

• Strong problem-solving skills

• Excellent knowledge of MS Office programs  

• Excellent communication skills (verbal, written)

• Experience working with Salesforce.com or similar CRM strongly preferred

• Demonstrated ability to manage multiple priorities effectively, with proven success 

• Proficiency in additional languages would be an advantage.

Job Requirements