Job Description

You are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.

Within your role, you will:

• Provides supervision and direction to subordinate staff and coordinates workflow.
• Assign staff to cover workload and contingency plans for it.
• Answers questions and resolves problems of the supervised team.
• Supervises the development and implementation of training programs within the team supervised.
• Facilitates adoption of the Conectys values system at team level.
• Serves as a liaison between the team and other offices/departments for the distribution and collection of information and to resolve operational issues.
• Trains staff in the use of the client’s network troubleshooting and management and attends meetings.
• Conduct 121 feedback with direct reports in a continuous manner and performance assessments in timely manner.
• Reviews work performance, identifying problems with performance and solutions to those problems, initiating formal measures to correct misconduct.
• Regularly monitors the accuracy, completeness, and timeliness of completion of the duties for the team supervised.
• Supervises the maintenance of personnel records (annual/medical leaves) timesheets for staff supervised.
• Working onsite in Cyberjaya and pioneer management.

What will make you successful for the role:
Please note that Mandarin reading and typing is a must

• A C1 level of English (both written & spoken)
• 1 year of Team Manager experience, preferably in the BPO industry
• Excellent command of Microsoft Office tools (especially Excel)
• Good communication and leadership skills
• Ability to adjust your frame of thinking and quickly change priorities to meet
• deadlines
• Proactivity, driven to suggest and implement quality
• Willing to work onsite in Cyberjaya and flexible with shifting schedules.

Job Requirements

 What will make you successful for the role:
Please note that Mandarin reading and typing is a must

• A C1 level of English (both written & spoken)
• Proficient in Mandarin (both written & spoken)
• 1 year of Team Manager experience, preferably in the BPO industry
• Experience in Cryptocurrency, Cryptomarket and Fintech is an advantage
• Excellent command of Microsoft Office tools (especially Excel)
• Good communication and leadership skills
• Ability to adjust your frame of thinking and quickly change priorities to meet
• deadlines
• Proactivity, driven to suggest and implement quality
• Willing to work onsite in Cyberjaya and open to working in shifting schedules.
• Can start as soon as third week of April 2026.

Skills