Job Description

As a Chat Support Agent, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.

Within your role, you will:

•  Assist clients on all inquiries via live chat or email
•  Ensure efficient and excellent customer service experience provided
•  Be well equipped with the Company's platform/product including keeping abreast of general market conditions
•  Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
•  Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
•  Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
•  Continuously seek improvement to enhance team's performance and work efficiency including overall work process

Job Requirements

What will make you successful for the role:

Please note that Mandarin reading and typing is a must

• Preferably candidates with 1-3 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech, or crypto.
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Mandarin in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
• Legal work authorisation in Malaysia is required
• Willing to work onsite in Cyberjaya and available to work in shifting schedules

Skills