Job Description

Join our Collection and Recovery team and play a key role in managing customer accounts while supporting responsible repayment solutions.

Job Description:

• Contact customers via phone and other communication channels to follow up on overdue accounts. 
• Negotiate repayment plans with customers and ensure commitments are fulfilled. 
• Assess customers’ financial situations to recommend suitable repayment arrangements. 
• Differentiate between customers who are unable to pay and those who are unwilling to pay, and take appropriate action. 
• Monitor payment plans closely and follow up on any missed payments. 
• Maintain accurate records of all customer interactions and repayment activities. 
• Work closely with internal teams to resolve account issues and improve collection outcomes. 
• Ensure all collection activities comply with company policies and regulatory requirements.

Job Requirements

Requirements:

• Minimum 1 year of collection experience. 
• Strong negotiation skills, especially when dealing with difficult customers. 
• Ability to assess customers' financial situations effectively. 
• Capability to distinguish between “can’t pay” and “won’t pay” cases. 
• Experience in securing and monitoring realistic payment plans. 
• Good communication and interpersonal skills. 
• Self-motivated and able to work independently. 

Interested candidates are invited to send their CV to:
📧 i.kravchuk@amanahkredit.my

Skills