Job Description

As a System Engineer, you will be part of a support team working on a 24/7 shift rotation. You will provide both internal and external technical support to ensure systems and networks run smoothly.

Key Responsibilities

Operations

• Monitor and ensure the network runs at optimal performance
• Support daily system operations and standby duties
• Assist Senior System Engineers with weekly and monthly reports
• Support network implementation projects
• Work closely with the development and routing teams
• Communicate directly with customers to resolve issues and improve satisfaction

Customer & Support

• Provide support via email, phone, online tools, and video calls
• Handle customer issues professionally and promptly
• Build and maintain good relationships with customers

System & Platform Management

• Maintain systems and platforms according to company procedures
• Ensure systems meet service level expectations
• Follow escalation procedures when issues arise
• Perform system backup, maintenance, monitoring, and health checks
• Provide solutions or suggestions to senior engineers or management when needed
  

Job Requirements

Education

• SPM / O-Level / STPM / A-Level / Diploma / Advanced Diploma / Degree
• Field of study: Computer Science, Information Technology, Computer Engineering, Telecommunication, or related fields 

Experience

• Minimum 1 year of relevant working experience
• Junior Executive/ Fresh Graduates are welcome to apply
• Experience in the telecommunication industry is an added advantage 

Technical Skills

• Basic knowledge of Linux
• Experience or exposure to PHP and Java
• Strong problem-solving and communication skills

Soft Skills

• Good verbal and written communication in English
• Proper phone, online, and email etiquette
• Ability to multitask and work under pressure
• Willing to work in shifts
• Team player with a positive attitude
• Customer-focused mindset

Skills