Job Description

• Monitor sales performance and achieve sales targets to increase outlet profit.
• Ensure good food quality and customer service.
• Handle cash and online payments, check daily sales and ensure accurate records.
• Monitor staff attendance, leave, attitude and work performance.
• Interview, hire, train, schedule and manage staff.
• Manage daily outlet operations and control expenses within budget.
• Understand customers’ needs and handle complaints properly.
• Purchase stock and supplies when needed.
• Ensure the outlet follows health and safety regulations.
• Prepare sales and staff performance reports for management.
• Lead, motivate and guide the team to achieve company goals.
• Set targets, KPIs, work schedules and outlet procedures.
• Maintain good communication and teamwork among staff.

Job Requirements

• Malaysian or Permanent Resident (PR).
• Possess min SPM, Diploma, Degree in any field.
• Have at least 2-3 years of working experience managing QSR, Counter Service or cafe.
• Demonstrates strong leadership in managing daily outlet operations, including team supervision, staff scheduling, inventory control, and ensuring adherence to company SOPs and service standards.
• Required language(s): Bahasa Malaysia and English.

Skills