Job Description

Front Desk & Retail Executive

Location: Atria Shopping Gallery, Petaling Jaya
Employment type: Full-time, on-site

Who is Corvan?

Established in 2014, Corvan is one of Malaysia’s leading home appliance brands, trusted by hundreds of thousands of customers. Our products include spot cleaners, cordless vacuum cleaners, floor washers, air fryers and more. We are consistently ranked among the Top 10 brands on Shopee and Lazada and have been featured by Says, World of Buzz, BFM and ProductNation.

At Corvan, we move fast, solve problems and constantly improve. We’re looking for people who take ownership, care about customers and want to grow with us.

About the Role

Enjoy meeting people, demonstrating products and helping customers solve problems?

As our Front Desk & Retail Executive, you’ll be the welcoming face of Corvan’s Experience & Service Centre. You’ll help shoppers choose suitable products and assist existing customers bringing in machines for servicing or collecting their repaired units.

This role combines retail sales, face-to-face customer service and service counter coordination. You’ll work closely with our Customer Service and Technical teams to make every visit smooth, clear and professional.

What You’ll Do

1. Welcome and assist walk-in customers
   Understand whether customers need product advice, servicing, spare parts or collection assistance. Manage the queue, acknowledge waiting customers and keep them informed.
2. Demonstrate products and support retail sales
   Understand customers’ cleaning needs, demonstrate relevant products, explain features and promotions, and recommend suitable machines, accessories and consumables. Follow up on walk-in sales enquiries and work towards assigned sales and conversion targets.
3. Receive machines for servicing
   Record the reported fault, customer details, serial number, proof of purchase, machine condition and accessories received. Create accurate HubSpot tickets, label items correctly and hand them over to the Technical team.
4. Coordinate service counter enquiries and collections
   Explain the service process and warranty terms according to company policies. Communicate approved findings and quotations, coordinate with the team on repair status, and verify the correct machine and accessories during collection. Escalate complaints or exceptions promptly.
5. Handle transactions and maintain accurate records
   Process retail purchases, approved service payments and receipts through the POS system. Keep customer, sales and service records accurate, and support stock checks and reconciliation.
6. Keep the centre ready for customers
   Maintain a clean, organised counter and showroom, with working demonstration units and accurate price displays. Share customer feedback, highlight recurring issues and suggest practical improvements.

What We’re Looking For

• Experience in customer service, retail sales, reception or a service centre is preferred.
• Good spoken and written English and Bahasa Malaysia. Mandarin is an advantage when assisting Mandarin-speaking customers.
• Friendly, patient and confident when speaking with customers face to face.
• Comfortable demonstrating products, recommending suitable options and asking for the sale.
• Calm and empathetic when handling complaints or customers with faulty machines.
• Organised and careful with customer belongings, documentation, payments and stock.
• Comfortable using CRM systems, POS software and digital tools. HubSpot experience is an advantage.
• Willing to learn basic product troubleshooting and follow service procedures. Technical repair experience is not required.
• Able to work independently, support teammates and follow through on outstanding matters.
• Available to work Saturdays and rostered public holidays when required.

You’ll Thrive at Corvan If You

• Take ownership: Follow through and keep customers and teammates updated.
• Learn fast: Ask questions and find answers when something is unfamiliar.
• Work smarter: Use digital tools and AI appropriately to improve your work.
• Care about details: Handle every customer’s machine and information carefully.
• Speak up: Raise problems early and recommend improvements.

Benefits

• Medical, optical and dental benefits.
• Annual leave and medical leave.
• Parking allowance.
• Phone allowance.
• EPF, SOCSO and EIS contributions.
• Annual salary increment and bonus, subject to staff and company performance.

Benefits and allowances are subject to company policy and eligibility.

Work Location

Corvan Experience & Service Centre
T01 & T02, 3rd Floor, Atria Shopping Gallery,
Jalan SS22/23, Damansara Jaya,
47400 Petaling Jaya, Selangor.

Sound Like You?

We’re looking for someone who enjoys helping people, takes pride in good service and is motivated to achieve sales results. If you learn fast, take ownership and keep finding better ways to work, we’d love to meet you.

Job Requirements

Required Skills

• Strong customer service mindset
• Outstanding communication skills in English and Bahasa Malaysia
• Strong conflict resolution and negotiation skills
• High emotional intelligence and empathy
• Excellent organisational and time management skills
• Strong analytical and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Excel, Word and PowerPoint
• Comfortable using CRM and digital tools

Skills