Job Description

At Rocku Yakiniku, we bring the excitement of Japanese BBQ to Malaysia – blending quality grilled meats with a vibrant entertainment dining experience. Known for its smoky flavours, upbeat atmosphere, and interactive service, Rocku offers a non-halal dining concept that stands out in the market. We are seeking Outlet Managers who will act as the mini-CEOs at our outlets, leading operations across financial performance, guest satisfaction, people leadership, and innovation. This is an opportunity to shape the guest experience and drive results in one of CPI Food Concept’s most dynamic brands.

Job Requirements

Key Responsibilities

• Financial Leadership: Full P&L accountability – grow sales, optimise COGS, manage labour costs, and deliver profitability.
• Operational Excellence: Enforce SOPs, food safety, and hygiene standards; achieve high audit and mystery shopper scores; coordinate with OSD and Supply Chain on equipment and stock.
• People & Team Leadership: Recruit, train, and retain engaged teams; motivate staff through recognition and development; groom a successor for outlet leadership.
• Guest Experience: Ensure every guest enjoys a distinctive hotpot experience; resolve complaints effectively; maintain ≥4.5-star guest reviews.
• Digital & Innovation: Champion POS and digital tools, contribute innovative ideas to improve efficiency and service, and pilot brand initiatives.
  

Key Skills & Competencies

• Financial and commercial acumen.
• Operational discipline and problem-solving ability.
• Leadership and coaching skills; ability to build a winning team culture.
• Passion for guest service and hospitality.
• Digital literacy, adaptability, and an innovative mindset.
• Collaborative approach with HQ functions (HR, Finance, Supply Chain, Marketing).
  

Qualifications & Experience

• Diploma/Degree in Hospitality, Business, or related field (preferred).
• 3–5 years of management experience in F&B or hospitality.
• Strong track record in managing P&L, teams, and guest experience.

Why Join Us

At Rocku, you’ll be part of a brand that is redefining the Japanese BBQ dining experience – blending smoky flavours, upbeat energy, and live entertainment. We reward performance with a mix of cash bonuses, vouchers, recognition awards, and team celebrations across our five pillars of excellence. As part of CPI Food Concept’s vision, you won’t just be managing an outlet – you’ll be leading it like your own business, building your career while delivering unforgettable dining moments for our guests,

Skills