Job Description

 Assist an International NEW BALANCE as their eCommerce customer support. The team is growing real fast, we are seeking for more talent to join us!  

Requirements:

• Open to explore candidates who is strong in Arabic both written and verbal.
• Language: Mandarin and or Cantonese, both written and verbal.
• Fluent in English both written and verbal.
• Previous experience of a helpdesk or inbound consumer care role is preferable
• Customer-facing experience is desirable
• Knowledge of client’s procedures and products
• Ability to be resilient when dealing with situations

Job Requirements

• Previous experience of a helpdesk or inbound consumer care role is preferable
• Strong communication skills & listening skills
• Strong ability to work and follow defined procedures
• Good telephone, keyboard, verbal and written communication skills.
• Competence in MS Office, phone and desktop computer systems
• Good numeric and verbal reasoning skills.
• Self-organized, planning and prioritization skills, Problem-solving ability
• Excellent grammar skills both written and verbal in English as well as a second appropriate language (bilingual) native language to support the countries for which you are recruited to support.
• Provide exceptional eCommerce Customer Support in the form of voice, chat and email.
• Be an ambassador of the Sportwear brand by living and breathing the values.
• Proactive about pleasing your customers; obsessed with making sure needs are met. 

Skills