Job Description

The Inside Sales Representative (ISR) is a high-energy, outward-facing role at the heart of CSSB's lead generation engine. The ISR is responsible for identifying, qualifying, and developing new business opportunities by actively monitoring government and corporate procurement portals, engaging with prospective clients, and supporting the Account Management team through the early stages of the sales cycle. This is a single headcount position within the Pre-Sales Team, reporting to the Pre-Sales Manager.

This is an ideal entry point for a driven individual who wants to build a career in B2B technology sales, with exposure to government ICT procurement, enterprise solutions, and Malaysia's public sector market.

Key responsibilites: 

1. Procurement & Tender Monitoring

● Monitor government procurement portals daily (MyProcurement, eProcurement, agency-specific portals) for new tender notices, RFQs, and quotation opportunities

● Track and log all relevant procurement activities into the pipeline register

● Alert the Tender Coordinator and Sales Manager of high-value or time-sensitive opportunities immediately

● Maintain an up-to-date calendar of tender closing dates and pre-qualification deadlines

1. Lead Generation & Outreach

● Conduct outbound prospecting via phone, email, and LinkedIn to identify and develop new accounts

● Qualify inbound and outbound leads against defined criteria before routing to Account Managers

● Research target accounts — understanding their ICT infrastructure, budgets, pain points, and procurement cycles

● Build an active prospect database and ensure CRM records are current and accurate

1. Sales Pipeline Support

● Schedule product demonstrations, site visits, and introductory meetings for Account Managers and Pre-Sales Engineers

● Prepare and distribute standard sales collateral, capability statements, and product datasheets

● Prepare and process quotation requests received from customers, business partners, and distributors — ensuring accuracy in pricing, product specifications, and delivery terms before submission

● Coordinate with Pre-Sales Engineers and vendors to obtain the correct pricing and technical details required to complete each quotation

● Maintain a quotation log tracking all requests, submission dates, validity periods, and follow-up status

● Assist in the preparation of cover letters and non-technical proposal sections to accompany formal quotations

● Follow up on submitted quotations and proposals to obtain status updates and push for conversion

1. Reporting & Administration

● Submit a weekly lead generation and portal monitoring summary to the Pre-Sales Manager

● Track personal KPIs including leads generated, calls made, meetings scheduled, and opportunities created

● Participate in weekly Sales and Pre-Sales team reviews

Job Requirements

Education & Experience

● Diploma or Bachelor's Degree in Business, Marketing, IT, or a related field

● Fresh graduates are encouraged to apply — internship positions are available

● Prior internship or part-time experience in sales, customer service, or procurement monitoring is an advantage

Skills & Competencies

● Comfortable making outbound calls and conducting professional email communication in Bahasa Malaysia and English

● Familiarity with government procurement portals (MyProcurement, eProcurement) is a strong advantage

● Proficient in Microsoft Office (Word, Excel, Outlook)

● Organised, detail-oriented, and able to manage multiple priorities simultaneously

● Self-motivated with a positive attitude and resilience in the face of rejection

● Ability to work independently and contribute actively within a team

Personal Attributes

● Hungry to learn and grow in a B2B technology sales environment

● Proactive — identifies opportunities without being told

● Communicates clearly and confidently, both written and verbal

● High integrity — represents CSSB professionally in all client interactions

Skills