Job Description

Position Summary

We are seeking an experienced Resident Engineer to be based on-site to provide day-to-day operational support, maintenance, and troubleshooting for a mixed enterprise infrastructure environment comprising network, server, storage, security, and middleware platforms. The Resident Engineer will act as the primary technical point of contact on-site, suppporting (H3C, Oracle, NetApp, Dell EMC, Stormshield, Brocade, Red Hat, Veritas, MySQL/Oracle) for incident resolution, preventive maintenance, and system health monitoring.

Key Responsibilities

● Provide first-line and second-line technical support for all data center hardware and software assets listed in the supported inventory (see Technical Scope below).

● Perform daily health checks, monitoring, and preventive maintenance on servers, storage, network, and security appliances.

● Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.

● Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.

● Support backup and disaster recovery operations, including tape library and backup storage management.

● Maintain configuration, asset, and change records for all supported systems.

● Assist with capacity planning, patch management, and periodic DR/failover testing.

● Prepare and submit regular status, incident, and maintenance reports to the client and management.

● Ensure compliance with SLA commitments and change management/ITIL processes.

Job Requirements

Required Qualifications & Experience

● Diploma/Degree in Information Technology, Computer Engineering, or related field.

● Minimum 3–5 years of hands-on experience in data center operations, infrastructure support, or as a resident/on-site engineer.

● Working knowledge of enterprise server platforms (x86 and SPARC/Unix), particularly H3C and Oracle server hardware.

● Experience with SAN storage and SAN switching (Brocade, NetApp, or equivalent enterprise storage).

● Familiarity with network switching and load balancing concepts (H3C, HAProxy or equivalent).

● Exposure to firewall/UTM and web application firewall administration (Stormshield, or equivalent).

● Linux administration skills (Red Hat Enterprise Linux) — installation, patching, troubleshooting.

● Understanding of middleware/application server platforms (JBoss/Red Hat Runtimes) is an advantage.

● Experience with backup and recovery solutions (Veritas NetBackup, tape libraries) is an advantage.

● Basic database administration exposure (MySQL) preferred.

● Knowledge of virtualization/cluster management (H3C UIS, Veritas InfoScale) is an advantage.

Competency Required

● DC/DRC Infrastructure: Understanding of data center and disaster recovery center architecture, including site replication, failover procedures, and DR testing for servers, storage, and backup systems.

● Virtualization: Working knowledge of server virtualization and virtual infrastructure management (e.g., H3C UIS, VMware, or equivalent hypervisor platforms), including VM provisioning, resource allocation, and cluster/HA management.

● Networking: Solid grasp of enterprise networking concepts — switching (ToR/access/core), load balancing, VLANs, routing fundamentals, and network troubleshooting across multi-vendor environments.

● Data Security: Familiarity with firewall/UTM and web application firewall administration, security policy configuration, access control, and general data protection practices within a DC/DRC environment.

Preferred Certifications – Additional Advantage

● H3C Certified (H3CNE/H3CIE) or equivalent

● Oracle SPARC/Solaris certification

● Red Hat Certified System Administrator (RHCSA/RHCE)

● Brocade/NetApp storage certification

● ITIL Foundation

Soft Skills

● Strong troubleshooting and problem-solving ability under time pressure.

● Good communication skills for coordinating with vendors, client IT teams, and management.

● Ability to work independently on-site with minimal supervision.

● Willingness to be on standby/on-call for incident response, including after-hours support as required by SLA.

Skills