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This job is all about making customers happy after they buy a product. You might like this job because you'll solve problems, help customers, and work with different teams to make service even better. Plus, it's a great way to grow in your career!
RM 3000 - RM 5000
Subang, Kuala Lumpur
Full-Time
few days ago
Job Description
售后专员（Aftersales Specialist）致力于为客户提供卓越的售后服务，从而维护公司的品牌形象和客户忠诚度。您将负责处理和跟踪售后事务，确保高效解决问题并提升客户满意度，同时与内部团队密切合作，推动售后服务的优化实施。此岗位不仅能让您在客户服务和问题解决技能上不断进步，还为您提供跨部门协作和职业成长的良好机会。
Responsibilities
跟进售后问题的处理进展，确保客户满意度并收集反馈，以促进客户再次购买的可能性
- 提供产品相关信息和使用指导，准确记录客户交流及问题解决的全过程
- 及时且专业地响应客户的售后需求（如退换货、退款等）及投诉
- 与内部团队保持有效沟通，以推动问题解决和落实售后服务策略
Job Requirements
- 优先考虑具备客户服务或售后经验的候选人
- 具备卓越的沟通能力、人际交往技能与问题解决能力
- 关注细节，擅长在多项任务中有效管理时间
- 熟悉使用 CRM 系统或相关工具
Skills
Company Benefits
Learning and Development
The company encourages self-development and will support learning of new skills as long as it fits into our vision.
Remuneration
Competitive pay and compensation packages!
Stocked Pantry
Never go hungry with snacks and drinks provided!
Company Trip
Annual company trip to foreign countries!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Senior Executive
Job Specialisation
Company Profile
