Job Description

Are you driven, ambitious, and ready to fast-track your career? Join our vibrant team as a Customer Service Executive and be part of a company that rewards high performers with rapid career progression, exciting opportunities, and a chance to lead a team in the future!

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Assist customers with order tracking, delivery status updates, and return processing.
• Resolve post-purchase complaints and issues, ensuring customer satisfaction.
• Provide accurate information regarding product care, usage, and return policies.
• Document customer interactions and transactions in our CRM system.
• Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
• Maintain a high level of product knowledge to better assist customers with post-purchase queries. 

Why Join Us?

• Rapid Career Growth: High performers can earn quick promotions and salary increments within months.
• Young & Dynamic Environment: Work with a team of passionate, driven professionals in a fun and supportive atmosphere.
• Leadership Opportunities: Get a chance to lead and grow your own team as you excel in your role.
• Make a Difference: Be part of one of Malaysia’s largest e-commerce players, shaping the future of customer service excellence.
  
  

Job Requirements

• Ability to speak, write, and read Mandarin is a must.
• SPM or equivalent.
• Fresh Graduates are encourage to apply.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle stressful situations and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• A positive attitude and a team player mentality.

Skills