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Internship Customer Service Executive (Mandarin)

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This job is an exciting internship for a Customer Service Executive where you'll help customers via chat and order support. You might like this job because you can grow with the team and have a chance for a full-time position!

RM 500 - RM 1000

Bukit Mertajam, Penang

Job Description

我们现在开放 Customer Service Executive(Mandarin Sales Support) 的Internship职位!


我们希望找到愿意一起长期成长、未来有机会晋升 Full-Time 的你! 

在这里,你会学习到:

  • 如何处理顾客聊天、订单、售后(Chat、WhatsApp、Shopee/Lazada/Website)
  • 电商客服的沟通技巧:以温暖、有耐心的方式回复顾客讯息
  • 团队协作与问题解决能力:协助处理订单相关(跟进物流、查询订单状态、产品咨询等)及售后服务(坏评挽救、退款问题、顾客需求跟进)
  • 支援日常运营:资料更新、简单的数据整理、记录顾客反馈 
  • 参与团队会议,提出你的想法与改进点(我们很欢迎实习生发声!) 
  • 有机会接触 电商客服 SOP、销售转化技巧、平台运营流程 
  • 表现优秀者,有机会转为全职 Customer Service Executive

Job Requirements

如果你是那种:
✨ 对客服/电商行业有兴趣
✨ 学得快、做事主动、不怕挑战
✨ 想找一个能让自己成长、未来可以转正的地方

那你会很适合 CTG!💛

我们在找:

  • 目前为大学 / 大专学生,能至少实习 3–6 个月,打算实习后转正
  • 能用 中文打字 与顾客沟通,有要会一点基本英文
  • 喜欢跟人沟通、乐于帮助别人
  • 耐心、细心、情绪稳定(客服真的需要 EQ!😂) 
  • 愿意学习电商客服技巧:Chat 回复逻辑、好评激活、售后处理
  • 主动、负责任,不害怕问问题、不害怕成长
  • 对电商、客服、销售、运营有兴趣(加分)
  • 希望未来能成为我们团队长期的一份子(我们欢迎能转正的实习生!

Skills

Online Communication
Sales Strategy
Customer Support
Customer Relationship Management
Task Management

Company Benefits

Learning and Development

The company encourages self-development and will support learning of new skills as long as it fits into our vision.

Remuneration

Competitive pay and compensation packages!

Stocked Pantry

Never go hungry with snacks and drinks provided!

Company Trip

Annual company trip to foreign countries!


Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Internship

Job Specialisation


Company Profile

CTG Wellness Sdn Bhd-logo-image

CTG Wellness Sdn Bhd

Who We Are CTG Group, established in 2018, began as a training provider for small and medium enterprises and emerging entrepreneurs aiming to scale their businesses online. Today, we own some of the largest online healthcare and beauty brands, generating revenue of RM8 million per month. Our presence extends across multiple platforms, including Shopee, Facebook, WhatsApp, and physical retailers.  Our diverse...