1. Develop and implement a strategic training plan to onboard new sales team members, sales channel, and partnership team, and continuously enhance the skills and knowledge of existing team members.

2. Design, deliver and facilitate engaging training sessions, workshops and materials tailored to the needs of various sales roles including BDO, channel/resellers, Tele-marketing, solution sales and customers by segments.

3. Conduct programmatic customers training online and a combination of face-to-face for high ARPU customers to ensure that customers know how to use our product and solution, this will require a close engagement with the customer success team.

4. Collaborate with sales leadership, subject matter experts (Product Manager and Marketing team) to identify training needs, prioritize learning objectives and develop relevant content and resources.

5. Create sales enablement tools and resources, including knowledge portal, sales playbook, product guides and competitive battle cards to support sales process and improve sales effectiveness & competitiveness.

6. Evaluate the effectiveness of training programs through metrics and feedback from RSMs, RTL, TL, CSMs and relevant stakeholders, and incorporate relevant insights into our training approach.

7. Partner with cross-functional teams, including product management, marketing, HR, customer success and contact center to ensure alignment and consistency in messaging and materials.

8. Provide on-going coaching and support to sales team members, including regional training, role-playing exercises, and skill-building activities.

9. Partner with legal, pre-sales, analytics and solution team to enable documentation, understanding of solution sales and processes for Commercial & Solution team.