We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

What you are expected to do:

• Customer Onboarding:
• Guide new customers through the onboarding process, ensuring a smooth and positive experience
• Provide product training and orientation to help customers maximize the value of our offerings.
• Relationship Building:
• Regularly check in with customers to understand their evolving needs and challenges.
• Establish and maintain strong relationships with key stakeholders within client organizations.
• Account Management:
• Proactively monitor customer accounts to identify potential issues and address them promptly.
• Encourage satisfied customers on other promotional activities
• Develop a deep understanding of our products or services and stay updated with customers on new features and enhancements.
• Retention:
  •Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives