O2C Process Management

· Oversee the full O2C cycle, including order processing, billing, credit assessment, and collections, to ensure smooth and timely cash flow.

· Develop and enforce policies for credit management and collections to minimize outstanding receivables and improve cash recovery.

· Collaborate with sales, customer service, and finance teams to resolve order and billing issues promptly.

Customer Relationship Management

· Build and maintain strong relationships with key customers to facilitate efficient payments and address concerns.

· Act as a point of escalation for complex customer issues, working to resolve disputes and maintain a positive customer experience.

· Monitor customer accounts for overdue balances, implementing proactive measures to reduce delays.

Performance Monitoring and Reporting

· Track and manage key O2C metrics, such as days sales outstanding (DSO), accounts receivable aging, and collections effectiveness.

· Prepare regular reports on O2C performance, providing insights and recommending improvements to optimize the process.

· Conduct periodic reviews of accounts to ensure accurate invoicing and effective collections.

Strategic Initiatives and Process Improvement

· Lead initiatives to enhance O2C efficiency, such as automation of invoicing and payment reminders.

· Identify areas for continuous improvement within the O2C process, implementing new procedures to reduce bottlenecks and improve cash flow.

· Collaborate with IT and finance teams to optimize ERP systems and tools supporting O2C activities.

Skills/Knowledge

· Strong understanding of the O2C process, including order processing, billing, credit assessment, and collections.

· Proficiency in ERP systems (preferably SAP) and MS Office, particularly Excel.

· Excellent analytical and problem-solving skills with a focus on process improvement.

· Effective communication and interpersonal skills, with the ability to manage relationships with customers and internal stakeholders.