SENIOR CUSTOMER SUCCESS

CTOS Digital Berhad

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This job is for a Senior Customer Success role in a leading Credit Reporting Agency. You might like this job because it involves project management, customer onboarding, relationship building, account management, and retention. Requirements include good communication skills, ability to multitask, and fluency in English, Bahasa, and Mandarin.

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

1. Project Management:

•Assist Assistant Manager and Manager on project management, overseeing team KPI and performance

2. Customer Onboarding:

•Guide new customers through the onboarding process, ensuring a smooth and positive experience

•Provide product training and orientation to help customers maximize the value of our offerings

3. Relationship Building:

•Regularly check in with customers to understand their evolving needs and challenges

•Establish and maintain strong relationships with key stakeholders within client organizations

4. Account Management:

•Proactively monitor customer accounts to identify potential issues and address them promptly.

•Encourage satisfied customers on other promotional activities

•Develop a deep understanding of our products or services and stay updated with customers on new features and enhancements

5. Retention:

•Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives

Requirement:

•Malaysian citizen or hold relevant residence status.

•SPM/STPM/Diploma/Degree holder with at least one (1) year working experience.

•Fresh graduates are encouraged to apply.

•Demonstrate good interpersonal and communication skills.

•Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality.

•Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically.

•Strong attention to detail is also needed to ensure that clients obtain their desired results.

•Fluency in written and spoken English, Bahasa and Mandarin.

•Possess a valid driving license.

Job Requirements

Company Benefits

Medical Benefit

You get medical coverage for you and your children.

Annual Leave Benefits

20 Days of annual leave per year.

Parking Benefits.

Get subsidised parking from our company!

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service, IT Product Management, Key Account / Relationship Management

Company Profile

CTOS Digital Berhad

Leading Credit Reporting Agency (CRA)

We are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

Source: ctosdigital.com