Job Description

Are you passionate about building strong relationships and helping clients thrive?

We’re looking for a proactive and strategic SaaS Client Success & Sales Executive to be the trusted advisor for our customers, guiding them to achieve their goals and maximize value from our solutions. In this role, you’ll play a key part in driving customer satisfaction, retention, and growth by understanding client needs, resolving challenges, and delivering exceptional support and insights.

If you're a natural communicator with a customer-first mindset and a knack for problem-solving, we’d love to hear from you!

Here's How You Will Add Value:

Customer Onboarding:

• Guide new customers through the onboarding process, ensuring a smooth and positive experience.
• Provide product training and orientation to help customers maximize the value of our offerings.

Relationship Building:

• Regularly check in with customers to understand their evolving needs and challenges.
• Establish and maintain strong strategic relationships with key stakeholders within client organizations.

Customer Feedback & Insights:

• Gather customer feedback and share insights with product, sales, and marketing teams for enhancement or improvement.

Account Management:

• Proactively monitor customer accounts to identify potential issues and address them promptly.
• Encourage satisfied customers on other promotional activities.
• Develop a deep understanding of our products or services and stay updated with customers on new features and enhancements.

Customer Support & Issue Resolution:

• Address customer concerns, provide solutions, and coordinate with internal teams to resolve issues.

Retention & Growth:

• Work towards customer retention to secure existing based client’s revenue.
• Identify upselling and cross-sell opportunities to drive business growth with any products and services available by company.
• Solutions & Consultative Sales methodology to address customer pain points and Value-Based Engagement.

Cross-Team Collaboration

• Work closely with sales, products, marketing and other relevant teams to enhances offerings, achieve customer desire goals, and resolves challenges.

Job Requirements

What you'll need to succeed:

Qualifications

• Bachelor’s Degree or Diploma in IT, Computer Science, Business, Management, or related field (or equivalent professional qualification).

Work Experience

• 3+ years of experience in Corporate Sales, Customer Success, Account Management, or Consultative Sales roles in the SaaS industry. (Other skilled individuals with relevant experience may also apply.)

Skills & Competencies

• Possess a valid driving license and own vehicle.
• Fluency in written and spoken English, Bahasa Malaysia, and Mandarin.
• Strong communication, negotiation, collaboration, and relationship-building abilities.
• Excellent problem-solving and analytical thinking skills.
• Ability to analyze customer data and provide strategic recommendations.
• Proficiency in CRM software, data analytics tools, and customer support platforms.
• Disciplined, positive attitude, and ability to multitask.
• Outgoing, enthusiastic, and creative in problem-solving.
• Demonstrates a desire for continuous learning and improvement.

Skills