Job Description

• Provide professional consultation and guidance to customers regarding credit reports and the Company's products and services.
• Attend to customer enquiries via walk-in and email professionally and promptly.
• Assist customers with CTOS ID registration and credit report access or checking.
• Handle enquiries relating to Trade Reference (eTR) records in accordance with established procedures.
• Maintain a positive, empathetic, and customer-centric approach in delivering excellent customer service. 
• Ensure all customer interactions are accurately recorded in CRM system, for proper case tracking and reporting.
• Perform administrative duties, document management, and daily operational reporting.
• Manage and ensure Service Centre is presentable.
• Ensure customer information is handled confidentially and in compliance with Company policies and regulatory requirements.
• Support Service Assurance initiatives by adhering to established operational procedures, quality standards, and compliance requirements.
• Collaborate with internal stakeholders to resolve customer issues promptly.
• Undertake any other duties or assignments as directed by the Management from time to time.

Job Requirements

• Minimum SPM qualification or equivalent. Fresh graduates are encouraged to apply. (Training will be provided).
• Customer-oriented with excellent interpersonal and communication skills.
• Strong problem-solving skills with the ability to handle customer enquiries effectively.
• Ability to work independently with minimal supervision, demonstrating initiative and accountability.
• Able to speak and write good English and Bahasa Malaysia. Ability to speak in Mandarin and/or Tamil will be an added advantage.
• Computer literate and familiar with Microsoft Office. 
• Possess a positive attitude, willingness to learn, and the ability to work effectively in a fast-paced environment.
• Able to multitask and manage priorities while maintaining accuracy and attention to detail.
• Possess own transportation.
• Full-time position available.

Skills