Job Description

Key Responsibilities

1.     Customer Experience & Visitor Engagement

• Greet and welcome visitors, clients, and guests in a professional and friendly manner.
• Provide information on the gallery, exhibitions, events, and featured products to walk-in visitors.
• Attend to walk-in, telephone, email, and general customer enquiries promptly and professionally.
• Support visitors with basic product enquiries and purchase assistance where required.
• Ensure the reception and gallery area is clean, presentable, and welcoming always.
• Handle visitor registration, appointment coordination, and related front-of-house records.

2.     Content & Online Engagement

• Assist in planning and creating simple digital content for social media, including short videos, gallery highlights, product features, and event-related content.
• Support updates on promotions, events, and gallery activities across online platforms.
• Work closely with the marketing team to ensure content is aligned with brand direction and visual standards.

3.     Administrative & Operational Support

• Perform data entry, filing, and general administrative duties.
• Support coordination of gallery events, exhibition launches, and promotional activities.
• Assist in product display setup, labelling, and information updates.
• Support sales transaction processing and maintain proper documentation where applicable.
• Assist in inventory tracking for merchandise, brochures, and gallery supplies.
• Maintain accurate operational, stock, and basic transaction records.
• Support preparation of simple reports related to gallery operations and visitor activities.
• Manage incoming and outgoing mail, deliveries, and general correspondence.
• Coordinate with the Gallery Manager on daily operational and customer-related matters.
• Carry out any other ad hoc duties and responsibilities as assigned by the Gallery Manager or Management from time to time.

Job Requirements

Job Requirements

• Diploma or bachelor’s degree in business, Arts Management, Marketing, or a related field.
• 1–2 years of experience in customer service, retail, gallery, or hospitality (fresh graduates are encouraged to apply).
• Strong communication and interpersonal skills with a customer-first mindset.
• Basic understanding of retail operations.
• Familiarity with social media platforms and content creation tools (e.g., Canva, CapCut).
• Well-organized, proactive, and able to multitask in a fast-paced environment.
• Interest in art, culture, and creative industries is an advantage.
• Able work on WEEKEND, rest day will be on Weekday.

Skills