Job Description

About Wonderlab
Wonderlab is a beauty and wellness brand offering high-quality, science-based personal care products. We are part of the Cuckoo family, which supports us with strong innovation and a trusted reputation in home and wellness solutions. Together, we aim to make self-care effective, accessible, and enjoyable for everyone. 

Job Summary

To support WonderLab’s retail business operations by managing daily store activities, ensuring excellent in-store execution, and driving sales performance across assigned key accounts (e.g., R Pharmacy, SOGO, and new retail partners). The Retail Executive ensures that WonderLab’s merchandising, promoter operations, and retail branding are consistently aligned with company standards and deliver a strong consumer experience.

Job Responsibilities

1. Store Operations & Field Management

Monitor and manage daily store operations across assigned retail partners to ensure sales objectives and brand standards are met.

Conduct routine store visits to review promoter performance, shelf presentation, tester condition, and stock sufficiency.

Ensure compliance with planogram, POSM display, and visual merchandising guidelines.

2. Promoter & Manpower Coordination

Supervise and schedule promoter shifts, ensuring optimal manpower allocation across outlets.

Track promoter attendance, punctuality, and productivity; resolve on-ground operational issues promptly.

Support promoter engagement and communication, ensuring sales targets and product knowledge are well understood.

3. Campaign & Activation Support

Execute retail campaigns, in-store sampling, and promotional activities in coordination with the Marketing team.

Ensure timely setup of promotional materials, testers, and display updates.

Collect feedback and photos from field activities to support post-campaign reporting and continuous improvement.

4. Sales & Performance Tracking

Track daily and weekly sales performance, consolidating data for review with the Retail KAM.

Identify and escalate issues related to low-performing outlets, stock shortages, or visual inconsistencies.

Provide recommendations to improve in-store conversion and visibility.

5. Account & Partner Liaison

Maintain good working relationships with store managers and retail partners to facilitate smooth campaign execution and merchandising compliance.

Coordinate with supply chain and logistics for stock replenishment and tester management.
 

Job Requirements

• Education: SPM, Diploma or Bachelor’s Degree in Business, Marketing, or a related field.
• Experience: 1–3 years in retail operations, field merchandising, or promoter management (beauty / FMCG preferred).
• Skills & Competencies:
• Strong coordination and interpersonal skills.
• Detail-oriented with good time management and accountability.
• Proficient in Microsoft Excel (sales reporting) and WhatsApp / Telegram for field communication.
• Able to travel frequently to outlets within the Klang Valley area and within Malaysia on quarterly basis
• Passionate about beauty and customer experience.

Skills