Job Description

About the Role

We are seeking a detail-oriented Credit Admin Assistant to join our Sales Assessment team as a key gatekeeper of our operational and credit evaluation integrity.

In this role, you will be responsible for validating customer applications, auditing supporting documents, and conducting direct verification calls to ensure all submitted data is genuine, complete, and compliant with company criteria. This position is ideal for candidates with a background in credit administration, documentation auditing, or data processing who excel in fast-paced, SLA-driven environments.

Key Responsibilities

• Document Audit & Credit Assessment: Review incoming customer applications and supporting documentation to ensure absolute completeness, accuracy, and adherence to established risk criteria.
• Customer Assessment Calls: Perform direct verification calls with customers to cross-reference system information and validate applicant details.
• Data Authenticity & Risk Control: Actively verify and audit records to confirm all customer information is genuine, safeguarding company assets from operational risks.
• SLA & Daily Queue Management: Efficiently process and settle allocated daily assessment queues within strict, given timeframes.

Job Requirements

• Education: Minimum of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Experience: Minimum of 1 year of working experience, preferably in credit administration, document processing, customer service, or clerical operations.
• Language Skills: Proficient written and spoken communication skills in both Bahasa Malaysia and English.
• Technical Skills: Competent in standard workspace tools, including MS Excel, MS Word, and MS PowerPoint.
• Core Competencies: Exceptional attention to detail, strong analytical and time management skills, resourceful, and a reliable team player.
• Work Schedule: Willingness to support on an alternate Saturday half-day schedule.

Skills