Job Description

Job Purpose

This multi-faceted role drives efficiency, compliance, and team engagement across our branch network and digital platforms. You will seamlessly transition from analytical field audits to creative event execution and community management. The ideal candidate is an agile, hands-on problem-solver who enjoys being on the move, building strong relationships with our branch teams, and bringing energy to our corporate events.

Monday - Friday - 9:00 AM - 6:00 PM

Location: The Glenz @ Glenmarie (Requires frequent travel to branches)

Job Descriptions

1. Branch Auditing & Operational Enhancement

• Conduct routine on-site branch visits to perform comprehensive operational audits and monitor service delivery performance.
• Identify localized organizational issues and operational bottlenecks during field visits.
• Perform data analysis and feasibility studies to propose, design, and implement localized workflow and service enhancements.

1. Digital Engagement & Community Management

• Oversee and maintain the organization's social media channels, ensuring all published information is precise and up-to-date.

1. Support, Planning & Corporate Events

• Take primary ownership of planning, coordinating, and executing monthly team meetings, corporate events, and internal team-building activities.
• Structure, organize, and execute day-to-day operational service planning and back-end support activities.

1. Branch Expansion & Core Administration

• Provide hands-on administrative support during new branch openings, launches, and setups.
• Manage core administrative workflows, including the professional preparation of official corporate letters and internal documentation.
• Collaborate cross-functionally with team members to ensure targeted departmental KPIs and goals are achieved.

1. Operational Agility & General Support

• Execute flexible ad-hoc support tasks assigned by management from time to time.
• Provide day-to-day general support to ensure smooth workflows across the broader Service Organization.
• Contribute to the team's collective effort by achieving relevant outcomes as required.

Job Requirements

Job Requirements:

• Education: Diploma/Degree in Business, Marketing, Hospitality, or a related field. (SPM/STPM holders with strong relevant experience are highly welcome).
• Experience: 1–2 years of experience in Operations, Event Planning, Customer Service, or Admin Support. Prior experience handling event coordination is a major plus.
• Mobility: Must possess own transport and be willing to travel frequently for branch visits and event setups.
• Languages: Fluent in English and Bahasa Malaysia (written & spoken). Ability to speak Mandarin is an added advantage.
• Technical Skills: Strong basic Excel skills (VLOOKUP, Pivot Tables, and data sorting are mandatory). Familiarity with MS Word, PowerPoint, and basic social media management.
• Soft Skills: A confident, highly relatable communicator who can handle complaints maturely, multitask under pressure, and bring creative energy to company events.
• Languages: Fluent in English and Bahasa Malaysia (written & spoken). Ability to speak Mandarin_ is a bonus.
• Experience: 1–2 years of experience in Operations, Event Planning, Customer Service, or Admin Support.
• Excel Skills: Strong basic Excel skills (must know how to use VLOOKUP, Pivot Tables, and sort data).
• Tech Skills: Familiar with MS Word, PowerPoint, and basic social media posting.
• Soft Skills: A confident communicator who can handle complaints, multitask well, and think creatively for company events.

Skills