Job Description

IMPORTANCE:

• Candidates who can begin right away will be prioritized.
• Deliver comprehensive on-the-job financial training.
• Fluency in Mandarin—including listening, reading, and writing—is essential.

SUMMARY:

As a Customer Service Representative, your role will involve assisting clients through various mediums including phone, email, and chat, ensuring outstanding customer service and satisfaction.

JOB RESPONSIBILITIES:

• Clearly convey important information to customers.
• Address customer concerns and issues with attentive listening, empathy, professionalism, and exceptional service skills.
• Engage with customers via phone, live chat, and email to resolve inquiries and challenges.
• Provide top-tier support across all communication channels.
• Evaluate customer needs, deliver research-informed solutions, and clarify any doubts.
• Strive for immediate resolutions while collaborating with partners and departments to meet service standards.
• Offer insights on tools, processes, and guidelines to streamline workflows and enhance customer experiences.
• Deliver outstanding service to achieve high levels of customer satisfaction using appropriate protocols.
• Foster enduring relationships and surpass customer expectations.
• Manage document translations and address complaints by providing timely and appropriate solutions.
• Assist team members and management with various tasks as required.

Job Requirements

- Fluent in Mandarin and possess strong English communication abilities.
- Recent graduates with outstanding interpersonal skills are encouraged to apply.
- Exhibits strong time management abilities and a dedication to exceeding expectations.
- Open to working rotating shifts, weekends, and holidays with associated benefits.
- Capable of multitasking and tailoring responses to satisfy customer needs.
- Quickly grasps company offerings and adapts to varied customer demands.
- Exceptional communicator emphasizing active listening and empathy towards customers across different platforms.
- Proficient in computer skills and quick to learn new technologies.
- Prior experience in financial customer service and strong analytical capabilities are beneficial.

Skills