Job Description

CX One is redefining how enterprises and government agencies in Malaysia deliver customer engagement. As a specialist systems integrator for contact centre and customer experience technology, we design, build, and deploy CCaaS solutions across leading platforms.

Our work covers agent-facing web applications, AI-powered voicebots and chatbots, middleware, system integrations, reporting, and data connectivity that allow customer engagement platforms to work seamlessly with enterprise systems.

We are looking for a motivated Junior Full-stack Developer who is ready to work across both frontend and backend development. In this role, you will help build the interfaces used by contact centre agents, develop backend services, support API integrations, and customize solutions around contact centre and customer experience platforms.

• Frontend Development: Build and customize agent-facing web applications and widgets (e.g. screen pops, dashboards, embedded UI components) within CX platform frameworks.
• Backend & Integration Development: Build and maintain middleware, APIs, and integrations connecting our CX platforms to client systems, data sources, and messaging channels.
• Application & Customization Support: Support development of applications and customizations around our CX solutions, including Voicebot, Chatbot, and related tools.
• Data & Workflow Automation: Contribute to data pipelines and workflow automation that extract, transform, and route information between systems, improving efficiency and accuracy.
• System Monitoring and Maintenance: Continuously monitor developed applications and integrations for performance issues, proactively detecting and addressing potential problems.
• Collaboration: Work with the solution architecture team to translate client requirements into working solutions, and support testing, documentation, and handover of completed work.
• Continuous Learning: Stay updated with the latest technologies and best practices in contact centre solutions and software engineering, applying current techniques and knowledge in daily tasks.

Job Requirements

•  Degree in Computer Studies, Information Technology, Software Engineering, or related discipline.
• Working knowledge of frontend development (JavaScript/React or similar) and willingness to build UI components within platform-specific frameworks.
• Working knowledge of REST API integration (authentication, webhooks, JSON payloads).
• Proficiency in at least one backend scripting/language — Node.js or Python preferred.
• Solid SQL fundamentals (queries, joins, basic schema design); exposure to NoSQL databases is a plus.
• Exposure to or strong interest in Contact Centre (CC) and Unified Communications (UC) solutions, including cloud contact centre platforms (Genesys, Talkdesk), agent desktops, and reporting tools.
• Familiarity with or willingness to learn AI-powered technologies in the UC and CC space, such as conversational AI (chatbots, voicebots), AI-driven analytics, and automation tools for reporting and workflow optimization.
• Experience or internship exposure in software/system development, integration, or technical support is an advantage.
• Excellent communication skills with the ability to clearly articulate ideas and concepts. Proficiency in English and Malay is mandatory.
• Forward thinking with strong problem-solving skills.
• Self-sufficient and proactive individual with a demonstrated ability to work independently, managing tasks efficiently and effectively while prioritizing work to meet project timelines.

Skills