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This job is an IT Internship where you'll help with project setup, support customers, and assist your team. You might like this job because you'll learn about cutting-edge AI tools and gain valuable experience in customer service operations!
Undisclosed
Kelana Jaya, Selangor
Internship
few days ago
Job Description
- Assist in project deployment activities, including requirement gathering, system development, testing, and post-cutover support.
- Provide on-site or remote support to customers, including performing Level 1 troubleshooting.
- Support department/team projects and other duties as necessary.
What will you gain:
- Knowledge in omnichannel contact center solutions, including voicebot, ai chatbots, messaging, speech analytics technologies and more
- Exposure to customer service operations.
Job Requirements
- Degree in information technology, computer science, or telecommunication studies.
- Minimum 4 to 6 months internship period.
- Good command of English.
- Good interpersonal and communication skills and, a pleasant personality.
- Able to work independently.
Skills
Software Development
Technical Support
Analytical Skills
Customer Support
Cloud Technologies
Company Benefits
Healthcare and Medical
Outpatient, Dental and medical insurance coverage.
Performance Bonus
Yearly bonuses based on how well the company and you perform.
Hybrid Work Arrangement
Flexible work arrangements with a rotation between office and home.
Coffee, Tea and Snacks
Enjoy an unlimited supply of snacks to recharge throughout the day.
LRT Access
Access to Glenmarie LRT Station
Additional Info
Experience Level
#NoExperienceNeeded
Career Level
Internship
Company Profile
CX One Sdn Bhd
CX One Sdn Bhd was founded by a group of professionals with over 10 years of experience in enterprise communications and contact centers industry, we focus on implementing and integrating the leading edged unified communications and customer experience technology for our clients to stay connected to their employees, vendors, and customers across any channels, anywhere to deliver superior customer experience.