Job Description

Job Summary

CX One Sdn Bhd is looking for a hands-on Pre-Sales Engineer to support our Sales, Pre-Sales Consultant, and Solution Architect teams in designing, configuring, demonstrating, and validating Contact Centre and Customer Experience (CX) solutions.

This role is ideal for a junior IT professional with basic programming knowledge, strong logical thinking, and an interest in solution configuration, system integration, and technical problem-solving.

You will help translate customer business requirements into practical technical solutions, build customised demonstration environments, configure workflows and integrations, and contribute to technical proposals and tender submissions.

The role combines technical configuration, solution mapping, basic scripting, integration testing, and customer-facing demonstrations. You will gain hands-on exposure to enterprise Contact Centre platforms, cloud technologies, AI-powered customer engagement, and automation solutions.

This is not a full-time software development or pure sales position. We are looking for someone who enjoys understanding how systems work, configuring solutions, and demonstrating how technology addresses real business challenges.

Key Responsibilities

Discovery & Solution Mapping

• Support customer requirement discovery and translate business needs into technical solution designs.
• Map product capabilities to customer requirements and assist in designing end-to-end solutions.

Hands-On Demo Configuration

• Independently build, configure, and maintain demo environments and sandboxes.
• Configure IVR flows, routing logic, workflows, sample data, and basic API integrations.
• Develop simple scripts and troubleshoot technical issues.

Technical Writing & RFP Response

• Support Sales and Solution Architects in preparing technical proposals, RFP/RFI responses, and tender submissions.
• Prepare solution architecture diagrams, integration flows, and technical documentation.

Product Validation & Feature Enablement

• Test and validate new product features and vendor releases.
• Provide technical findings and update standard demo scenarios with new capabilities.

Full-Stack Technical Presentation

• Support and progressively deliver end-to-end technical demonstrations and POCs.
• Explain solution workflows, configurations, and integrations to customers.

Job Requirements

 Requirements

• Diploma or Degree in IT, Computer Science, Software Engineering, or related fields.
• 0–3 years of relevant experience. Fresh graduates are encouraged to apply.
• Basic programming knowledge in JavaScript, Python, TypeScript, or similar languages.
• Understanding of programming logic, conditional workflows, REST APIs, and JSON.
• Strong analytical thinking, troubleshooting, and problem-solving skills.
• Good communication and technical documentation skills.
• Willingness to learn new technologies and work collaboratively.

Added Advantages (Not Mandatory)

• Exposure to Contact Centre platforms such as Talkdesk, Genesys, Avaya, Cisco, or Amazon Connect.
• Experience with IVR, CRM integration, workflow automation, chatbots, or cloud technologies.
• Familiarity with Postman, low-code/no-code platforms, or technical POCs.

Why Join Us?

• Gain hands-on experience with leading enterprise Contact Centre, AI, and automation technologies.
• Work alongside experienced Pre-Sales Consultants and Solution Architects.
• Participate in real customer projects, demonstrations, and solution design.
• Develop your career toward Senior Pre-Sales Engineer, Solution Consultant, or Solution Architect.

We welcome candidates who enjoy hands-on technical configuration, logical problem-solving, and turning business requirements into working solutions.

Skills