Job Description

• Manage relationships with clients, stakeholders, and oversee project delivery, testing, and post-go-live support.
• Coordinate internal resources and external vendors for project implementation.
• Serve as a technical liaison between customers, business stakeholders, engineering teams, and support operations.
• Define project scope and objectives with stakeholders, ensuring technical feasibility.
• Develop and monitor project plans.
• Handle changes to project scope, schedule, and costs.
• Analyze customer use cases, document requirements, and implement best practices.
• Build trust with client leadership to ensure project success and address potential risks effectively.
• Ensure timely and within-budget project delivery.
• Maintain accurate project documentation and records.
• Be flexible with working hours to accommodate different time zones.
• Utilize various project management methodologies (SDLC, Agile, Waterfall) for project execution.

Job Requirements

Experience:

• For Project Manager Role: Minimum 5 years experience in IT Project Management role.
• For Project Coordinator Role: Minimum 2 years experience in IT Project Coordination or Administration role.

1. Education: Degree in Computer Studies or Information Technology or related discipline.
2. Certifications: Project Management Professional (PMP), PRINCE2 or related certifications are advantageous.
3. Industry Experience: Prior experience with Contact Center Solution, Contact Center as a Service (CCaaS) and Software as a Service (SaaS) is preferred.
4. Technical Skills: Proficient in Windows and Microsoft applications eg. MS Project, Words, Excel, and Power Point
5. Communication Skills: Excellent command of written and spoken English.
6. Client Interaction: Strong verbal and written communication skills, with the ability to provide clear explanations while dealing with clients and stakeholders. 

Skills