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Analyst, Client Implementation (Support)

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This job is for an Analyst, Client Implementation (Support). You might like this job because you will manage implementation cases, monitor migration progress, communicate with stakeholders, ensure quality assurance, and handle issue management effectively.

RM 4000 - RM 6000

Plaza Conlay, Kuala Lumpur

Job Description

  • Implementation / Integration:

- Adhere to set Roles and Responsibilities to support migration process for cash and eBanking products. 

- Takes ownership of implementation case to ensure completion of migration / implementation / integration process. 

  •  Monitor Overall Migration Progress:

- Oversee and track the migration activities in the branch to ensure timely and successful completion. 

- Provide regular status updates to related stakeholders, ensuring transparency and alignment with project goals. 

  • Stakeholder Communication:

- Facilitate communication within working groups, ensuring all parties are informed and engaged. 

- Follow up on project status and issues, ensuring timely resolution and progress. 

- Share information and interact with Clients to educate and inform about the ISO20022 project and related information. 

  • Quality Assurance:

- Ensure effective migration quality assurance processes are in place. 

- Assess and ensure the overall customer impact and readiness towards proposed changes. 

- Conduct quality assurance on the post-delivery impact of changes to ensure they meet the required standards. 

  • Issue Management:

- Escalate and intervene in issues within related working groups to ensure they are addressed promptly. 

- Manage risks and issues, developing mitigation strategies to minimize impact on the project. 

 • Documentation and Reporting: 

- Manage project documents, reports, and deliverables, ensuring they are accurate, up-to-date, and accessible to relevant stakeholders.


  


Job Requirements

 • Strong communication and stakeholder management skills with min 3 years of relevant working experience.

• Excellent problem-solving and risk management abilities.

• Detail-oriented with a focus on quality assurance and customer Impact.

• Ability to work effectively in a fast-paced, dynamic environment.

  


Skills

IT Infrastructure

Company Benefits

Location

Strategically located at KL Sentral with a lot of access to public transports and food options

HQ & Branch

Our HQ is located in KL and we have a branch in Penang

Wellbeing benefits

In addition to annual leave, we offer medical coverage


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Senior Executive


Company Profile

CXL Group-logo-image

CXL Group

Providing innovative human resource solutions through the use of shared resources, knowledge, experience, technology and ultimately, empowering businesses and people.