Job Description

Job details:

• Handle inbound emergency calls and provide prompt assistance based on the nature and urgency of the situation.
• Respond to incoming calls in accordance with established Response Centre procedures and protocols.
• Coordinate with relevant emergency response teams and authorities to ensure timely assistance.
• Provide accurate information and instructions to callers while awaiting emergency assistance, where appropriate.
• Maintain detailed records of emergency calls, actions taken, and case updates.

Working Hours:

• Monday to Sunday, 24 X 7 ,5 days a week, 2 off days (rotation)
• Must be able to work on weekend as per schedule given.

Salary Package:

• Basic Rm2,000
• Perfect Attendance RM350 (No unplanned leave-MC,EL,AWOL & Misconducts)
• Shift allowance (RM90 per month)
• Transport reimbursement (Night shift 10PM above)
  

Job Requirements

• Minimum SPM qualification.
• Must be physically and mentally fit for the role.
• Candidates with call centre or customer service experience.
• Good communication skills in Bahasa Malaysia and English.
• Able to handle inbound calls professionally and communicate effectively with callers.
•  Willing to work on shifts, including weekends and public holidays, if required. 

Skills