Job Description
- Recommend an appropriate course of action to resolve tickets or escalated accordingly.
- Act as first point of contact via phone/email/chat or walk-in support for end users.
- Provide technical support to user issues on products supported in a systematic and logical way.
- Procatively seek new solutions and knowlege that increases the efficiency and effectiveness.
- Other duties and responsibilities as assigned by supervisor.
Job Requirements
- Experience in providing first and second level IT nad Oracle e-Business applications support in international organizations, global call center or service desk environment.
- Strong organizational skills, flexibility and capability of working under pressure.
- Minimum of 5 years of relevant working experience in an IT environment (providing end-user support) Or
- 4 years with a first level university degree Or
- 3 years with a relevant advanced university degree.
6 months contract
Skills
IT Service Management
Oracle E-Business Suite
Company Benefits
Location
Strategically located at KL Sentral with a lot of access to public transports and food options
HQ & Branch
Our HQ is located in KL and we have a branch in Penang
Wellbeing benefits
In addition to annual leave, we offer medical coverage
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
4 - 7 Years of Experience
Career Level
Junior Executive
Job Specialisation
System & IT Helpdesk / Database Administrator