Job Description

Position: Telesales Professional (TSP)   

Job Responsibilities:

• Perform outbound calls to promote the company's products, services, and promotional campaigns to achieve targeted sales.
• Handle inbound calls and respond to customer enquiries regarding products, promotions, packages, and services.
• Provide accurate product information and suitable solutions while maintaining excellent telephone etiquette.
• Ensure all customer interactions, information, and agreements are accurately recorded in the internal system.
• Deliver professional and quality customer service to ensure customer satisfaction.
• Participate and contribute to quality improvement initiatives and achieve the objectives of the call centre. 

Job Requirements

Employment:
Contract basis-12 months contract

Benefits:

Medical and insurance coverage, career progression recognition (Certificate)

Basic salary:

RM1,700-RM2,400 depending on experience and qualifications.

Comission (Based on sales target)

Training:

Training will be provided for 1 week (or more)
Requirements:

Ability to work in dynamic/rapid changing work environment.

Ability to learn new insurance products quickly. 

Good communication skills with good telephone skills.

Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/ Higher/ Graduate Diploma, any field. 

Pleasant personality, hardworking, willing to learn and a team player.

Good interpersonal skills & good communication skills in English & B.M.

Knowledge of Mandarin speaking is an added advantage.

Must be energetic, positive minded and good team player.

At least have working experience in the related field such as telemarketing or customer service is required for this position. 

Must have basic computer knowledge.

Willing to work on alternate Saturdays. (Depends on the operation)

Skills