This position is responsible for managing and maintaining IT daily operations for the University with the objective to perform a variety of duties associated with planning, repair & maintenance as assigned from the Head of IT and the Bursar.

• Manages ICT activities within the university
• Provides technical expertise to the university
• Manages technical resources within the university environment
• Maintaining, monitoring the security of computer, systems and IT infrastructure
• Running performance checks on current systems and IT infrastructure
• Creating standardised procedures and producing reports
• Creating and following schedules and budgets
• Evaluating the feasibility of technical approaches to problems.
• Ensures effective support to both staff and students by assisting in resolving all
• IT related issues and to provide support during school events in a timely and reliable manner.
• Monitor, configure network infrastructure, including Google Workspace, email, routing/switching, firewall, load balancer equipment and computer labs.
• Ensure security of data, network access and backup systems.
• Provide technical support, troubleshooting and maintenance of all university IT assets i.e., computers, printers, laptops, projectors, smartboard, smart panel tv, computer system, telephony system, CCTV and networks.
• Perform data backup; installation, upgrading and configuration of IT equipment, PCs, standalone printers/MPs, network and related services.
• Manage, maintain and monitor IT inventory such as software licenses, desktop, laptop, printer etc.
• Perform regular (Windows/Chrome OS) security patches, antivirus upgrade.
• Any other task assigned by management from time to time.

• Degree in ICT or related discipline
• At least 2 years of relevant work experience in systems administration, helpdesk support function, application and network/technical support in the education industry.
• Practical experience with Windows, iOS, Google Chrome, OS, Microsoft 365/Office 365 & Google Workspace
• Expert in PC and server/network (routing and switching)/server virtualisation.
• Decision-Making Skills – the ability to solve problems and make decisions and task delegations.
• Self-Management Skills – the ability to plan time effectively and to organise oneself well.
• Able to execute the instructions given by the superior: – To understand, verify, plan and deploy the assignment based on the scope of work – for any IT projects (ad-hoc)
• English & Bahasa Malaysia (Fluent)