The IT Assistant (Audio & Visual) is responsible for the setup, operation, maintenance, and technical support of the organisation’s audio-visual (AV) systems and equipment. The role provides AV support for meeting rooms, corporate events, hybrid meetings, live streaming, and recording activities.

The incumbent will be responsible for troubleshooting AV-related technical issues, maintaining equipment and inventory records, supporting end-users, coordinating with external vendors, and conducting preventive maintenance to ensure reliable, high-quality, and uninterrupted AV services across the organisation.

AV Operations and Support

• Set up, operate, and maintain audio-visual equipment, including projectors, cameras, microphones, audio mixers, LED displays, video switchers, and related AV systems.
• Provide AV setup and on-site technical support for meeting rooms, conferences, corporate events, presentations, and other organisational activities.
• Support live streaming, video recording, and hybrid meeting requirements as needed.
• Conduct pre-event testing and equipment checks to ensure all AV systems are functioning properly before meetings and events.

Video Conferencing Support

• Provide technical support for video conferencing platforms and systems, including Microsoft Teams Rooms, Zoom, and Webex.
• Configure and troubleshoot audio, video, display, camera, microphone, and connectivity issues during virtual and hybrid meetings.
• Assist users with the operation of video conferencing and meeting room equipment.

Troubleshooting and Technical Support

• Diagnose, troubleshoot, and resolve AV-related technical issues involving audio, visual, control, and conferencing systems.
• Perform basic fault finding, equipment testing, and corrective actions to minimise service disruptions.
• Escalate complex technical issues to the IT Manager, relevant technical teams, or external vendors where required.
• Maintain records of reported AV issues, troubleshooting activities, and resolutions.

AV Asset and Inventory Management

• Maintain accurate records of AV equipment, accessories, and related IT assets.
• Conduct periodic physical inventory checks and asset audits to ensure equipment records remain accurate and up to date.
• Monitor the condition, availability, and utilisation of AV equipment.
• Ensure AV equipment is properly stored, handled, and maintained.

Preventive Maintenance

• Carry out scheduled preventive maintenance and routine inspections of AV equipment and systems.
• Identify potential equipment failures or performance issues and recommend appropriate corrective or preventive actions.
• Maintain documentation and performance reports relating to AV maintenance and equipment condition.

End-User Support and Training

• Provide guidance and technical assistance to staff and end-users on the proper use of AV systems and meeting room equipment.
• Conduct basic user training and demonstrations on AV equipment and video conferencing systems.
• Develop or maintain simple user guides and reference materials where required.

Vendor Coordination

• Liaise with external AV vendors and service providers for equipment servicing, repairs, maintenance, warranty claims, and technical support.
• Coordinate service appointments and follow up on outstanding technical issues to ensure timely resolution.
• Assist in evaluating equipment and service requirements and provide relevant technical input to the IT Manager.

Multi-Campus and Other Support

• Provide occasional AV technical support across multiple campuses based on operational requirements.
• Assist with AV-related projects, equipment upgrades, system installations, and implementation activities.
• Support other ICT-related activities and assignments as directed by the IT Manager.

Required Qualifications

• Diploma or Degree in Information Technology, Multimedia, Electronics, Audio Visual Technology, or a related field.
• Working knowledge of AV systems and equipment, including projectors, LED displays, audio mixers, wireless microphones, cameras, and video switchers.
• Familiarity with AV control systems such as Crestron and Extron.
• Proficiency in video conferencing platforms, including Microsoft Teams, Zoom, and Webex.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to provide technical support to users at different levels.

Preferred Qualifications

• Prior experience in AV systems support, ICT support, or a similar technical role.
• Experience supporting corporate meetings, conferences, events, hybrid meetings, live streaming, or video recording.
• Experience with AV control systems, room automation, and integrated meeting room solutions.
• Experience coordinating with external vendors for equipment servicing, maintenance, and warranty support.
• Basic knowledge of networking and connectivity concepts relevant to AV and video conferencing systems.

Key Competencies 

• Audio-Visual Systems & Equipment
• AV Troubleshooting & Technical Support
• Video Conferencing & Hybrid Meeting Support
• Preventive Maintenance
• Asset & Inventory Management
• Vendor Coordination
• Event & Live Streaming Support
• Customer Service & End-User Support
• Problem Solving & Attention to Detail
• Communication & Teamwork