The Manager, Application Services, leads the strategic planning, delivery, and support of enterprise applications within the university’s ERP ecosystem. This role oversees the full lifecycle of application services — from ERP implementations and digital transformation projects to system integration and ongoing support — ensuring alignment with academic, administrative, and operational goals.

• Application Services Management: Lead ERP implementation/enhancement projects, translate business requirements into functional specifications, conduct gap analysis, and oversee system integration.
• Project Delivery & Coordination: Develop project plans, coordinate stakeholders, manage testing cycles, and drive Agile ceremonies using Jira and Confluence.
• Stakeholder Engagement & Change Management: Partner with academic/business units, lead change initiatives, and provide clear communication to leadership.
• User Enablement & Training: Oversee training materials, onboarding programs, and continuous improvement through user feedback.
• Governance, Risk & Compliance: Ensure compliance with data governance, privacy regulations, and audit requirements.
• Team Leadership & Development: Mentor and develop application services teams, fostering collaboration and excellence.
• Risk & Resource Management: Identify risks, manage resources, and ensure budget adherence.

• Bachelor’s degree in Computer Science, Information Systems, or related discipline.
• 5+ years of progressive experience in ERP application management, project leadership, or digital transformation.
• Demonstrated expertise in ERP platforms, system integration, and application support.
• Experience with higher education ERP systems preferred.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Agile methodologies, Jira, and Confluence.
• Proven ability to lead diverse teams and manage multiple complex initiatives