Job Description

 Job Overview

The Front Desk Executive is the first point of contact for clients and plays a vital role in creating a welcoming, professional, and luxurious experience. This position involves managing client appointments, handling inquiries, supporting the clinic’s operations, and ensuring smooth daily workflow 

Tasks & responsibilities

• Greeting and welcoming patients in an approachable manner. Attentive and enthusiastic.
• Assist clients with registrations.
• Handle patients inquiries professionally in person, via phone or WhatsApp 
• Collecting patient information and input data into system accurately Maintaining patient records and updating information & adhering to confidentiality and privacy regulations
• Schedule and confirm appointments for doctors and therapists.
• Manage the clinic’s booking system efficiently to avoid overlaps or no-shows
• Handle cash and electronic payments; issue receipts and invoices. Addressing billing inquiries and discrepancies.
• Track daily sales, prepare end-of-day reports, and submit to management 
• Ensure front desk area is clean, tidy, and aligned with the clinic’s image.
• Manage clinic supplies (forms, brochures, refreshments, etc.).
• Coordinate with the clinical team to ensure smooth patient flow.
• Handle administrative paperwork, consent forms, and treatment documentation.
• Liaise with suppliers or external service providers when required.
• Assist the Clinic Manager in daily operations and reporting.
• Striving to enhance patient satisfaction through excellent service.

Job Requirements

• Minimum SPM/Diploma in Business, Hospitality, or related field.
   
• At least 1 year of experience in customer service, preferably in an aesthetic or medical setting.
   
• Excellent communication and interpersonal skills.
   
• Professional grooming and pleasant personality.
   
• Proficient in English, Bahasa Malaysia, and Mandarin (an advantage).
   
• Able to multitask, handle pressure, and maintain confidentiality.

Skills