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This job is a Retail Manager at Dan John, where you lead stores to boost sales and deliver great customer experiences. You might like this job because you’ll shape a stylish brand while managing a dynamic team and seeing results firsthand!
Undisclosed
Full-Time
Job Description
JOB SUMMARY
Dan John was founded with the vision of accompanying the modern man through every moment of his day, offering a style that combines elegance, comfort, and functionality. Each collection reflects a balance between Italian tradition and a contemporary, accessible, and refined taste. The quality of the garments and attention to detail guide every decision we make. Working at Dan John means being part of a dynamic project, attentive to the market and continuously evolving.
The Retail Manager is responsible for the commercial and operational performance of the store network, ensuring the achievement of sales, profitability, and customer experience targets. The role coordinates Store Managers and ensures the consistent execution of company strategies across the territory.
Key Responsibilities
- Sales Performance & KPI Management
- Define and monitor sales targets for stores
- Analyze key KPIs (revenue, conversion rate, UPT, ATV, profitability)
- Identify corrective actions to improve performance
- Ensure achievement of budget targets
2. Retail Operations
- Oversee daily store operations
- Ensure compliance with company standards (visual merchandising, layout, procedures)
- Monitor stock levels, replenishment, and product availability
- Ensure compliance with internal policies and processes
3. Team Management & Development
- Coordinate, motivate, and develop Store Managers
- Support recruitment, onboarding, and training activities
- Monitors performance against store targets
- Foster a results-driven and customer-focused culture
4. Customer Experience
- Ensure high service standards across all stores
- Monitor customer feedback
5. Planning & Budget
- Contribute to the definition of the commercial budget
- Monitor operating costs and store productivity
- Support new store openings or refurbishments
Job Requirements
Experience
- 5–10 years in retail, including at least 2–3 years in multi-store management roles
- Experience in structured environments (preferably fashion)
Technical Skills
- Strong KPI and data analysis mindset
- Solid understanding of retail dynamics and visual merchandising
- Familiarity with reporting tools and Excel
Soft Skills
- Strong leadership and people management skills
- Ability to influence, motivate, and manage distributed teams
- Strong problem-solving skills with a results-driven mindset
- Excellent communication and interpersonal skills
- High level of ownership, accountability, and productivity
Preferred Qualifications
- Experience in an omnichannel retail environment
- Fluent in English; proficiency in Mandarin will be an added advantage
- Willing to travel frequently
Skills
Company Benefits
Performance-Based Commission
Your effort deserves recognition. In-store team members enjoy a commission-inclusive reward structure that drives income growth.
Five-Day Work Week
In-store team members get to enjoy two rest days weekly to recharge and maintain work-life balance.
Uniforms Provided
In-store team members receive two sets of uniforms twice yearly to maintain comfort and a professional look.
Near Public Transport
Easily accessible by MRT & LRT.
Medical & Insurance Coverage
Comprehensive out-patient and in-patient coverage for all employees’ wellbeing.
Statutory Employee Coverage
All employees are covered under EPF & SOCSO for long-term security.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
8 - 10 Years of Experience
Career Level
Manager / Team Lead
Job Specialisation
Company Profile
