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This job is about being the Operations Manager for Dandy's front-of-house team. You will lead the staff to ensure guests have a great experience. You might like this job because it offers pathways to senior roles and diverse opportunities!
Job Description
This role is part of Dandy’s growth journey and is designed to develop strong leaders in front-of-house operations and guest experience.
As an Operations Manager (FOH), you will play a key role in leading the team, ensuring smooth operations, and delivering a consistent, high-quality guest experience across the outlet.
Successful candidates will have the opportunity to grow into:
- Senior Operations / Multi-Outlet Manager
- Guest Experience & Training Lead
- Cross-functional roles (Operations, People & Culture, or Brand Experience)
Job Requirements
You will be responsible for overseeing daily front-of-house operations and leading the service team to deliver excellent guest experiences.
- Leading and managing front-of-house team performance and service standards
- Recruiting, training, and developing team members
- Managing staff scheduling and manpower planning
- Ensuring consistency in guest experience, service flow, and hospitality standards
- Handling guest feedback and resolving issues with professionalism
- Working closely with kitchen and management team to ensure smooth operations
- Supporting event execution, guest coordination, and service delivery
- Monitoring sales performance, service efficiency, and operational improvements
- Maintaining cleanliness, organisation, and overall outlet readiness
Who We’re Looking For
We are looking for individuals who:
- Care deeply about people, service, and guest experience
- Think beyond daily operations and aim to improve systems and flow
- Enjoy building, leading, and developing a team
- Stay calm and solution-oriented in fast-paced environments
- Take ownership and responsibility in their work
- Are eager to grow with a developing brand
Job Requirements
- Minimum 3 years of experience in F&B / hospitality operations
- Strong communication and leadership skills
- Able to work in a fast-paced, hands-on environment
- Willing to work on shifts, weekends, and public holidays
- Passionate about hospitality and team development
What You’ll Get
- Competitive salary with performance-based growth
- Opportunity to grow into multi-outlet or leadership roles
- Hands-on exposure to operations, team management, and events
- Staff meals provided
- EPF, SOCSO & EIS contributions
- Annual leave & medical leave
- Staff discounts across Dandy outlets
- Supportive and team-oriented working environment
Skills
Company Benefits
Attractive Salary
A competitive salary that rewards your skills, dedication and contribution to the team.
Medical Benefit
Healthcare support to help cover medical needs and ensure employee well-being.
Employee Discount
Enjoy special discounts on company products and services as part of being a valued team member.
Promotion Opportunity
Clear career progression with opportunities to grow, take on bigger roles, and advance within the company.
Training Program
Continuous learning through structured training programs to help you develop new skills and improve professionally.
Team Building
Regular team bonding activities that strengthen teamwork, communication, and a positive working environment.
Additional Info
Company Profile
