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This job is for a Senior Service Excellence Manager who leads continuous improvement projects, manages IT tools, and coordinates project prioritization. You might like this job because it offers opportunities to drive efficiency initiatives and implement new technologies.
Undisclosed
KUALA LUMPUR, Kuala Lumpur
Full-Time
few hours ago
Job Description
About the job
Lead and support continuous improvement process and IT enabler tools deployment inside the Zone and monitor Capex and resource allocation.
PROJECT MANAGEMENT:
- Lead the yearly project roadmap design and project prioritization with business owners
- Coordinate the project objective and business case validation before project kick off
- Facilitate and co-lead project implement with business owner according to project objective and project timeline
- Lead the DBS-IS monthly review meeting to address project and system operation issues
- Post mortum analysis and productivity tracking
- Capex rolling forecast and control
CONTINOUS IMPROVEMENT:
- Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
- Promote and introduce new technology of simply and standardize processes aligning with global roadmap
- Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow Belt/ Green Belt program.
- onitoring and tracking delivery of value add projects and efficiency projects.
Job Requirements
About you
- Bachelor degree, majoring in Human Resource, Finance, Business, Engineering or IT
- At least 5 years project management experience in large enterprise/multi-national companies
- End to end process design experience in BPO or share service center
- Preferably with Black Belt in Lean six sigma certificate
- Preferably with PMP certification
- Good command in both speaking and written English
- Proficiency in new technology and digitalization tools
Company Benefits
Health and Wellness
Danone's global Dan' Cares program ensures quality healthcare coverage for employees.
Work-Life Balance
The company promotes a healthy work-life balance through various initiatives, including flexible working arrangements and well-being programs.
Parental Support
Danone's Global Parental Policy offers enhanced family well-being support, including paid parental leave and flexible working conditions.
Professional Development
Danone encourages continuous learning and career advancement by providing opportunities for employees to enhance their skills.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, General Product Management, Management Trainee
Company Profile
