Service Excellence Manager

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This job is for a Service Excellence Manager at DBS Asia, leading continuous improvement and technology integration projects. You might like this job because it involves driving efficiency initiatives and deploying IT tools for operational excellence.

Undisclosed

Kuala Lumpur

Full-Time

few hours ago

Job Description

About the job

This newly established roleaims to foster innovation and seamless technology integration. To enhance operational efficiency and service delivery within DBS Asia Service Lines by leading continuous improvement initiatives and deploying IT enabler tools.

MAIN RESPONSIBILITIES

PROJECT MANAGEMENT
  • Collect yearly project requirement and project prioritization with specify service line;
  • Coordinate the project objective and business case validation with service line key users before project kick off
  • Co-lead project implement with service line and key users according to project objective and project timeline
  • Postmortem analysis and productivity tracking of project delivery
  • Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
  • Capex rolling forecast and control
CONTINOUS IMPROVEMENT
  • Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
  • Collect and introduce new technology  and standardize processes, aligning with global roadmap for the service lines
  • Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line
  • Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow/ Green Belt program.
  • Monitoring and tracking delivery of value-add projects and efficiency projects.


Job Requirements

About you

  • Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT
  • At least 5 years project management experience in large enterprise/multi-national companies
  • End to end process design experience.
  • Project experience with Data, BI or reporting function
  • Preferably with Lean six sigma certificate (Green Belt above)
  • •Preferably with PMP certification
  • Good command in both speaking and written English


Additional Info

Company Activity

Last active - few minutes ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service, Events Management, Management Trainee


Company Profile

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Danone