Job Description

Are you a tech-savvy, customer-oriented, and creative person who loves smart home gadgets and IoT products? Do you want to work in a dynamic, innovative, and collaborative environment where you can make a difference? If yes, then you might be the perfect fit for DM Dasher SDN BHD, the leading company in smart home appliances, gadgets, and dashcams in Malaysia.

Why Choose Us?

Innovative Work Culture: We're not your average call center. Embrace a work environment that values creativity, growth, and collaboration.

Work Smart: Move beyond robotic complaint handling. We believe in working smart, implementing feedback, and fostering continuous improvement.

Human Touch Technical Support: Be part of a top-notch technical support team that adds a human touch to after-sales service.

Main Job Scope:

• Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
• Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
• Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.
• Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
• Follow up on warranty status updates for customers, delivering a personalized touch.
• Conduct initial inspections on items returned for warranty, ensuring thorough assessment.
• Collaborate with our skilled technician team, working together to deliver exceptional service.

Join us in shaping the future of after-sales support, where innovation, a human touch, and smart work strategies define our approach. Apply now and be a pivotal part of DM Dasher SDN BHD's journey!

Benefit Package

1. Must-have:

• EPF, SOCSO, EIS Contribution
• Annual Increment
• Performance Bonus
• Annual Leave
• Medical Leave
• Compassionate Leave

1. General:

• Medical Benefit
• Optical Benefit
• Dental Benefit

1. Special at Dasher:

• Insurance
• Laptop provided
• Trip Vacation Voucher
• Anniversary Gift – Thank you to be with us!
• Birthday Gift – Must celebrate!
• Snacks, and Refreshment provided
• La Familia Benefit – you’re encouraged to spend time with family, treat them a meal and claim back from Dasher!
• Staff Discount – The deal can go real crazy~
• Festive Gifts and Celebrations
• Engaging bonding activities - sports, movie night and more – non-mandatory and feel free to suggest for more!

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but Dasher is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenges, take them on, conquer them and GROW!

Elite Teammates – a dream team

Dasher is always committed to maintaining a positive organizational culture, and further improve it. You'll be surrounded by people with different strengths, backgrounds and expertise, but y’all share a thing in common, which is y’all are ELITE. The team focuses a lot on efficiency which will definitely drive you to discover and unleash your own potential. Take this opportunity to gain experience and knowledge from your teammates!

Career Progression – clear path ahead

Dasher has high expectations for you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. Dasher has a very clear structure of career advancement, and very quickly, it’ll be your call whether to develop your skillset towards a management path or a professional/technical path.

You & Dasher

We would rather describe ourselves as a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

Dasher nurtures you with support, resources and opportunities. You achieve personal growth via precious experience and knowledge while staying with us. When you level up, Dasher levels up too. Your success directly impacts where we go next.

When you're ready to move on and take on your next adventure beyond Dasher, we'll celebrate it — like a solid transfer to your next club. Your time with us might just be one chapter in your career, but we'll make sure it's one that's worth remembering.

Job Requirements

Skills Required:

• Passionate about the latest Smart home IoT products.
• Love to explore new knowledge.
• Good command (spoken and written) in 中文, English, and Bahasa Malaysia.
• Typing speed of 40 words or above per minute.
• Basic Microsoft Excel skills (added advantage).
• Able to commute to Setia Avenue, Setia Alam.

Work Schedule:

• 5 days a week. (9am – 6pm) 
• Off-day rotation with the team.
  

Skills