Job Description
- Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
- Assess customers' needs and recommend suitable products and services.
- Build a friendly and helpful relationship with customers.
- Respond to customer queries in a timely and accurate manner.
- Update our internal database with feedback and details of customer interactions.
- Gather customer feedback and share it with teammates or team leaders.
- Work well with the customer service team.
- Stay up-to-date with products and services available to customers.
Job Requirements
- Minimum education: SPM
- Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
- 6 months to 1 year of experience in customer service or contact center (preferred).
- Ability to work well with and support the customer service team.
- Strong communication and writing skills in English, Malay and Mandarin.
- Willing to interact with customers from different cultures and backgrounds.
- Comfortable working independently.
- Able to assist both local and international customers.
- Ability to perform well in a fast-paced environment.
Skills
Communication
Customer Service
Teamwork
Mandarin Chinese
Organizational Skills
Company Benefits
We Care For You!
Your health is important to us. Medical cards and medical claims are available to cover your health expenses.
KPI Incentives
Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.
Training and Development
We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.
Supplement Pay
We provide supplement pay such as overtime, performance bonus, and yearly bonus too!
Promotion
We offer promotion initiatives to people who are able to excel in their role and grow with Daythree!
Opportunities for everyone!
We welcome fresh graduates with diploma/degree to join us to start your career right with Daythree.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
Daythree Business Services Sdn Bhd
Daythree stands at the forefront of Business Process Management (BPM) industry in the region, an illustrious trailblazer recognized for its innovation-driven approach to transforming customer experiences. We are not just an award-winning BPM company; we are the architects of brand equity and trust for esteemed partners, weaving the fabric of innovation and data into their journey.
In an era where organizations strive...