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This job is leading a customer service team, coaching and motivating them to achieve performance goals while ensuring high-quality service. You might like this job because you will play an exciting role in guiding and supporting a dynamic team.
Job Description
As a Customer Service Tean Lead, you'll play a pivotal role in leading a dynamic team and ensuring they consistently meet performance metrics through coaching, motivation and accountability. Here is what's waiting for you:
- Monitor daily work and attendance, coach team members and drive performance improvements.
- Maintain service quality to delight our customers
- Proactively addressing performance issues, facilitating shift transitions and upholding unwavering integrity is all part of the exciting role you'll play in our team
Job Requirements
- 5+ years of experience in Contact Centre/ BPO environment with a strong industry background, including 1 year in a leadership role.
- Proficient in managing multi-channel operations, including telephone, email, chat and social media.
- Adept in English verbal and written communication skills, with proficiency in verbal Mandarin communication.
- Holding a minimum of SPM
- Motivating and mentoring leader, driving your team to excel and achieve performance goals.
- Adept at staying cool under pressure, ensuring every task is seen through to completion
- Multitasking leader, adept at setting priorties and meeting deadlines with ease.
- Ability to apply analytical thinking and problem-solving skills to drive success.
- Thrive under pressure in a high-paced, high-pressure environment
Skills
Company Benefits
We Care For You!
Your health is important to us. Medical cards and medical claims are available to cover your health expenses.
KPI Incentives
Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.
Training and Development
We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
4 - 7 Years of Experience
Career Level
Manager / Team Lead
Job Specialisation
Customer Service
Company Profile
Daythree Business Services Sdn Bhd
Daythree stands at the forefront of Business Process Management (BPM) industry in the region, an illustrious trailblazer recognized for its innovation-driven approach to transforming customer experiences. We are not just an award-winning BPM company; we are the architects of brand equity and trust for esteemed partners, weaving the fabric of innovation and data into their journey.
In an era where organizations strive to elevate their performance and maintain a competitive edge in the global arena, aligning with a BPM service provider becomes a pivotal strategy. It is the art of slashing operational costs, unlocking specialized expertise, seamlessly adapting to the ever-evolving tech and regulatory landscape, supercharging efficiency, and refocusing precious resources on their core mission.