Your health is important to us. Medical cards and medical claims are available to cover your health expenses.

We Care For You!

Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.

KPI Incentives

We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.

Training and Development

We provide supplement pay such as overtime, performance bonus, and yearly bonus too! 

Supplement Pay 

We offer promotion initiatives to people who are able to excel in their role and grow with Daythree! 

Promotion 

We welcome fresh graduates with diploma/degree to join us to start your career right with Daythree. 

Opportunities for everyone! 

Daythree Business Services Sdn Bhd

Daythree stands at the forefront of Business Process Management (BPM) industry in the region, an illustrious trailblazer recognized for its innovation-driven approach to transforming customer experiences. We are not just an award-winning BPM company; we are the architects of brand equity and trust for esteemed partners, weaving the fabric of innovation and data into their journey.
In an era where organizations strive to elevate their performance and maintain a competitive edge in the global arena, aligning with a BPM service provider becomes a pivotal strategy. It is the art of slashing operational costs, unlocking specialized expertise, seamlessly adapting to the ever-evolving tech and regulatory landscape, supercharging efficiency, and refocusing precious resources on their core mission.

Who are we?

We are a young and dynamic team, where youth meets seasoned expertise to revolutionize operational results for our valued clients. From conceptualization to execution, we craft cutting-edge solutions that not only meet but exceed industry service level expectations. Our impressive collection of awards stands as a resounding testament to our unwavering commitment to enhancing the customer journey through the power of technology.
Join our vibrant and innovative crew at Daythree and get ready to embark on an electrifying journey!
#WeAreDaythree #LifeAtDaythree

Why join us?

Roles &amp; Responsibilities: 1. Ensure smooth running of the daily operations of the Quality Assurance department which is inclusive but not exhaustive of: a. Transaction Monitoring for all types of calls and programs b. Service Delivery / Complaint Management Processing c. Customer Satisfaction Survey Implementation 2. To conduct monthly Calibration with Client's Quality Assurance Department and all other transaction monitors to ensure consistency and understanding on Quality Elements and scoring principles. 3. To present weekly updates on quality standing and areas in need of improvement to Operations via Weekly Strategy within the stipulated timeframe, accurately. 4. To coach, counsel and monitor the efficiency and effectiveness of all QAS reporting to the department. 5. To conduct Quality Circles for Quality Improvement and to ensure consistency of the deployment of Quality Elements and measurements across all Daythree Inbound Project. 6. To develop and participate in mentoring programs for Quality Assurance Specialist, maintain high morals, minimize turnover and promote staff development. 7. Prepare and present Monthly Quality Scores, Process Level Improvement Plans and Campaigns with internal stakeholders and Client 8. To conduct monthly mentoring session with Quality Assurance Specialist to ensure all constrains are detected thus ensuring level of motivation and productivity is maintained by conducting coaching and providing proper guidance. 9. To conduct Induction/training for new recruits on Quality elements and definitions. 10. To conduct Induction/training for new QAS on Quality elements and definitions as well as conduct on the job training within two weeks of being recruited. 11. To run Quality Campaigns as and when required 12. To constantly provide analysis to the Contact Centre Operations Director on any ad hoc Matters when and if needed. 13. To prepare schedules for Quality Assurance Specialist on a weekly basis 14. To ensure all tasks are documented and maintain proper working knowledge of all COPC requirements through constant discussion and calibration with Registered Coordinators (COPC). 15. To collate, analyze and enhance all information related to Service Delivery complaints lodged by clients and end users. 16. To undertake any administration tasks delegated by the Quality Assurance Manager 17. To proactively identify areas for service and procedural improvement and make recommendations to the Operations floor.&nbsp;

This job is about leading a team that ensures top-quality service in the quality assurance department. You might like this job because you&#x27;ll coach others, analyze performance, and drive improvements, making a direct impact on customer satisfaction!

Leadership

Data Analysis

Root Cause Analysis

Problem Solving

Teamwork

Roles and Responsibilities: 
1. Ensure smooth running of the daily operations of the Quality Assurance department which is  inclusive but not exhaustive of: a. Transaction Monitoring for all types of calls and programs b. Service Delivery / Complaint Management Processing c. Customer Satisfaction Survey Implementation 
2. To conduct monthly Calibration with Client's Quality Assurance Department and all other  transaction monitors to ensure consistency and understanding on Quality Elements a...

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Company Profile

Daythree Business Services Sdn Bhd